Last Updated: August 19, 2026

Thank you for shopping with Pure Glow Soaps. We want your ordering experience to be simple and transparent.

Shipping

Processing Time

Orders are generally prepared for shipment within [1–5 business days] after payment is successfully processed.

Orders placed during holidays, promotional events, or periods of unusually high demand may require additional processing time.

Shipping Rates

Available shipping methods and applicable rates will be displayed during checkout based on factors such as destination, package weight, and available carrier services.

When live carrier rates are available, the amount displayed at checkout may be calculated using information provided by the applicable shipping carrier.

Estimated Delivery

Delivery estimates displayed at checkout are estimates rather than guaranteed arrival dates unless expressly identified as guaranteed.

Carrier delays, weather, holidays, transportation interruptions, or other circumstances outside our reasonable control may affect delivery.

Tracking

When tracking is available, customers will receive tracking information after the order has been processed for shipment.

Please allow time for the carrier’s tracking system to update after receiving your tracking number.

Incorrect Addresses

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be resent.

Contact us as soon as possible if you notice an address error.

Damaged or Incorrect Orders

Please inspect your order when it arrives.

If your product arrives damaged, defective, or materially different from what you ordered, contact us within [7 days] of delivery.

Please provide:

• Your order number
• A description of the problem
• Clear photographs of the product
• Clear photographs of damaged packaging when applicable

After reviewing the claim, we may offer an appropriate replacement, refund, store credit, or other resolution.

Returns

Because soaps, skincare products, and personal-care products involve hygiene and safety considerations, we generally cannot accept returns of products that have been opened, used, or altered unless the item was defective, damaged, incorrect, or return is otherwise required by law.

For eligible unopened and unused products, contact us within [14 days] after delivery to request a return authorization.

Products returned without authorization may not be accepted.

Return Condition

Eligible products should be:

• Unused
• Unopened
• In their original packaging
• In resalable condition
• Accompanied by proof of purchase

Non-Returnable Items

Subject to applicable law, the following generally cannot be returned:

• Opened soaps
• Used skincare or personal-care products
• Products damaged after delivery through misuse
• Gift cards
• Final-sale merchandise when clearly identified before purchase
• Customized or personalized products

Return Shipping

Unless an item arrived damaged, defective, or incorrect, customers may be responsible for return-shipping costs.

Original shipping charges are generally non-refundable except where required by law or when the return results from our error.

Refunds

After an eligible return is received and inspected, we will notify you regarding approval.

Approved refunds will generally be returned to the original payment method.

Processing times after issuance depend on your bank or payment provider.

Cancellations

If you need to cancel an order, contact us as quickly as possible.

We cannot guarantee cancellation once an order has entered fulfillment or has shipped.

Lost Packages

If tracking indicates a potential shipping problem, contact the carrier and Pure Glow Soaps so the issue can be investigated.

If tracking indicates that a package was delivered but you cannot locate it, please check the delivery area, household members, neighbors where appropriate, and the carrier’s tracking information before contacting us.

We will assist with eligible carrier claims where reasonably possible.

Exchanges

For hygiene reasons, direct exchanges may not always be available.

When appropriate, an eligible return may be processed and a new order placed for the desired product.

Contact Us

Questions about shipping, returns, damaged orders, or refunds can be sent to:

Pure Glow Soaps
Email: pureglowsoaps.com
Location: Davenport, FL USA

We appreciate your business and want every Pure Glow Soaps order to arrive safely and meet your expectations.